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  • Can I return my product?
    We will gladly accept order cancellations within 4 hours of purchase. At this time we do not accept returns or exchanges. However, please do contact us if there is any issue with your order, as your satisfaction is of great importance to us.
  • Can I personalize my product?
    If you are interested in personalizing a product, or have other special requests please email us direcly at to discuss your inquiry.
  • Do you ship internationally?
    At this time we only ship within North America. We hope to offer international shipping in the near future.
  • How long will it take to recieve my order?
    It depends, in stock orders are processed within 3-5 business days. Delivery times will very based on shipping services selected at checkout. Domestic orders typically arrive between 1-7 days, from the time of shipment. Please note that your order arrival date is an estimate. There are many factors that go into when your order will arrive such as: location, weight of package, and busy shipping seasons. Delivery details will be provided in your order confirmation emails. **The Windrose Boutique will not be responsible for lost or stolen packages once shipped. Please contact your shipping service to file a claim should this occur.**
  • What shipping carriers do you use?
    We use all major carriers. You’ll be asked to select a delivery method during checkout.
  • Why haven’t I received my order?
    We use only the most reliable shipping services, and although it is rare, orders can get lost. If after 30 days you still have not received your order, please contact your shipping service directly to file a claim or contact us at for assistence. We want more than anything for you to receive your product, and we will do everything possible to make sure you receive your order.
  • Are there international taxes and duties for my order?
    If your local government imposes taxes and duties, you will be responsible for paying the taxes, duties, and/or custom fees. Please contact customs specific to your country for more information.
  • What if my product breaks during shipment?
    We do our absolute best to package each item safely. However, some of our products are fragile. Unfortunately, once it leaves our home it is out of our hands. Inspect your item carefully upon delivery and take photos to document the condition of your shipment. Be sure to retain evidence of your shipments insurance, proof of the value of the content, and proof of damage or partial loss of contents. You must also retain any damaged items, packaging, and all contents until your claim with the postal service is resolves. We will not refund due to breakages if you fail to notify us of a breakage within 3 days of delivery. If an item does arrive broken, please contact us first at with your documented photos. We can assist with filing a claim with the post service, as a breakage through the postal service is their responsibility.
  • Any questions?
    Please contact us through our website or email us at for further questions.
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